Leveraging Your Technology Investments Since 2002


I have worked with Claudia Winkler and the G.H.I. team on two very different and complex casino openings. Her team’s knowledge of casino systems and integrations is unparalleled.

ROB MILLER, President at Miller Companies

I’ve worked with Claudia on several projects over the past decade. There is no one I trust more to evaluate casino and entertainment IT solutions. Her knowledge of our industry and its particular challenges is unmatched.


Claudia is the ultimate professional dedicated to information technology and quality service to her clients. She has all the experience and technical capabilities to provide a level of service to her customers that will always impress and exceed expectations.

TOM DOYLE, Vice President – Scientific Games / Bally Technologies

Claudia is a great talent for managing projects and getting results. I have known Claudia for many years and she has my respect from watching her manage and execute projects protecting her client interests from start to finish. I would always recommend Claudia as an asset in any business venture or project.

CHARLES ANDERER, Executive Editor, BNP Media Group

Claudia has been both a valuable source of information for Casino Journal and also for the conferences that BNP Media produces Her level of commitment to knowledge-building on behalf of the gaming industry is unsurpassed. No one will outwork her, but she also works smart and communicates with you every step of the way. And she gets the big picture. There aren’t that many people in the industry who can both stay current with the latest developments in technology and readily grasp what they mean for an industry as particular as gaming. Claudia is one of them.

JOHN PHILLIPP, M.B.A. – Chief Operating Officer - Shoshone Bannock Gaming

The finest compliment paid to any consultant is if you hire them again… Claudia is an amazing asset to any casino organization. Her passion and tireless work ethic is truly a gift. Claudia has a base of intellectual property that makes the system vendors cringe, and she can swing the velvet hammer like no one else I know. If you need help with your systems, engaging Claudia Winkler will be the best bet your casino can make this year.

ROGER GROS, Publisher at Global Gaming Business, Owner Casino Connection International

Claudia knows technology inside and out, but best of all she understands why and what technology works in a casino environment. She’s a super star!

GUIDO BOLOGNA, Vice President – Information Technology

I first meet Claudia in 2003 when we brought her in to guide us on the development of the next-generation loyalty system for Wynn Resorts. Her knowledge of the industry is unsurpassed – guest experience to room services, to player behaviors to regulatory. She’s one of very few folks who gets the whole vision of an operation – not just bits – customer, employees, systems, user interface. She was the intelligent and fun glue that bonded our whole architecture into the operational reality of a casino.

MARK MILLER, COO at Full House Resorts Inc

We hired Claudia to help us evaluate system products that we had been researching. She was very helpful in identifying key issues with each product and the related installation as well as helping us identify and negotiate a solution that was substantially cheaper than we previously had been able to come up with. Her expertise, experience and industry contacts provided great value.

KARI SMITH, Executive Director of Marketing at Agua Caliente Band of Cahuilla Indians

Claudia Winkler has been an invaluable resource to our systems integration and acts as a seamless extension of our in-house team. Her knowledge and connections within the gaming industry are unparalleled, giving her superior resources for finding innovative solutions to any opportunity we have wanted to explore. I highly recommend Claudia and G.H.I. Solutions to help take your project or property to the next level.

VINCE MANFREDI, President, Manfredi Consulting

Claudia and I first met somewhere north of Tunica, Mississippi about 17 years ago when we worked together for Boyd Gaming. Her analytical skill set and experience were a perfect complement to my own. Since that time we have worked together on numerous occasions most frequently with her in the role of helping casino enterprises make intelligent decisions regarding the selection of a casino management system. She is above all, honest, straight-forward and “system agnostic”. She has armed dozens of operators with practical knowledge from which to make better business decisions as evidenced by her impressive list of clients. She has achieved an outstanding level of expertise and integrity and is well regarded throughout the gaming industry. On a personal level she has always found time to freely share her insights with me on many levels. I am proud to recommend her as a consummate professional and valuable asset to any organization fortunate enough to count her among their talent pool.

RANDY GREEN, Publisher at BNP Media

Claudia was a wonderful partner who was easy to work with in conjunction with the Gaming Technology Conference. She was very engaged with our audience, speakers and programming and did a fabulous job in contributing to the success of this conference.

DARREL KAMMEYER, Executive Director – Marketing Solutions, Teradata

Claudia is the most connected and talented individual in the database/technology arena in Gaming and Las Vegas. She’s not only a joy to be around as a personal friend and mentor, but truly is someone that I constantly go to for advice given her many years of experience as a Gaming Operator as well as a Technology Vendor. I plan to continue to work with and collaborate for many years to come with Claudia!

KIRK GOLDING, Vice President – Information Technology, The Silverton Casino Hotel

Claudia has a huge network of technical people in the casino industry. She has vast knowledge of many production systems and a long history in Las Vegas. I would describe Claudia as reputable, honest, informative, a true expert in our industry; on top of all that, she is also a delight to work with.

BOB SCHAFFHAUSER, Executive Vice President – Finance, Las Vegas Hilton

G.H.I. Solutions guided Colony Resorts through the information technology transition when it acquired the Las Vegas Hilton from Park Place Entertainment. Through the efforts of Claudia Winkler and her talented team of professionals, the transition was accomplished ahead of schedule, under budget and with flawless implementation.

WILLIAM (BILL) GADBERRY, Director of Human Resources, Coushatta Casino Resort

There is a wonderful transformation happening at Coushatta and we owe a big part of that to your assessment and recommendations.

KATHY DAVIS, Gaming Sales Professional

I’ve worked with Claudia on many projects at various casinos. She can take the most complicated project and break it down for the end user so they are able to get the maximum benefits from every area of the casino. I’m always happy when Claudia is involved in my installs as I know the clients will be fully committed to using the project to improve their operations. No one is more knowledgeable or more respected in the industry.

KAREN O’DELL, PMP-Director of Business Systems, Station Casinos LLC

Claudia has extensive business and systems knowledge of the gaming and hospitality industry. She is able to apply that expertise with her personality and creativeness in working with the stakeholders and extracting requirements and drilling into detail. Claudia is focused and is exceptional in getting things done quickly and efficiently. I highly recommend her for any engagement!

ERIC RAHN, Managing Partner – Entrepreneur

Claudia is always ready to contribute. Her depth of experience and industry knowledge earns her a seat at the table. Claudia is one of the first people I call when we have a new project. She guides you through the mine fields of software/hardware IT integration. Claudia is an investment that creates dividends.

ALEX GOODNATURE, Enterprise – Business Strategist, Chumash Casino Resort

Claudia Winkler is a rare gem in the gaming and hospitality world. In my career, I have met few professionals with a greater understanding of the history, dynamics and challenges unique to our industry. Over the course of the many times I have worked with Claudia, she has worn many “hats”, and excelled in every single category during those interactions. Claudia brings commitment, insight and value to everything with which she is involved.

JAY JOHNSON, Director of Information Technology at Avi Casino Resort

Claudia has been engaged as a consultant for Avi Casino Resort for the past 10 years, and has repeatedly and consistently proven herself invaluable. Over the years she has been able to “value engineer” and negotiate our contracts with our key vendors / suppliers to save the property substantial amounts of money. In 2011 alone, she recovered over $180,000 by evaluating our maintenance and support agreements. She is an indispensable resource for me, being extremely effective technically and politically. She is deep-rooted in the gaming industry, and has connections in almost every arena. I consider her a permanent member of my team.

DOUG VERSER, Independent Consultant

I have worked with Claudia many times over the last 10 years. She always amazes me with her depth of knowledge on a huge variety of products and systems–not to mention her operational knowledge. If I had to choose one person to bring to a blind meeting with a casino executive, Claudia would be it!

DEBBIE HAWKINS, Consultant, Mind the Gap

I have worked with Claudia for over 25 years…first at Harrah’s and then with various companies on IT projects within the gaming and hospitality Industry. Claudia is extremely knowledgeable about the industry, the vendors and the technology. She has abundant energy and always gives you a straight answer and works very hard to be fair and represent her client’s best interests!

PETER ARCEO, M.B.A. – Vice President, Marketing, Casino Arizona – Talking Stick Resort

I have worked with Claudia on a number of projects over the years. Claudia’s deep knowledge of the Gaming industry and project management experience are the keys to her success. Claudia also possesses the ability to put together strong project teams, who work well together. I highly recommend Claudia.


I’ve hired Claudia on several occasions to help us determine the best fit of features, benefits and support in several product areas Claudia brings a depth of knowledge of the products unparalleled in the industry. Her breadth of contacts is unmatched and was able many times to cut to the chase in negotiations as well. It’s best to have her on your side. I can’t recommend Claudia too highly and I would hire her again without second thought.

MICHAEL BONAKDAR, MBA, CEO – Veritas Casino Solutions

Claudia is industry expert when it comes to IT and gaming system and automation solutions. She is well organized and conducts system due diligence requirements professionally and with passion. Her recommendations can set any company on the right path to running a successful business operation.


Claudia has a great ability to identify the source of the IT challenges you may face. Her many years of working with systems gives you huge leverage on your technical challenges and the depth of her resources is the key to getting your project done on time and for the best price.

SCOTT SIROIS, CEO – Tribal Gaming Enterprise

Claudia performed exemplary every time I’ve requested her services, which is why I value her opinion and trust her recommendations. She did not exceed her scope yet didn’t limit her recommendations to our specific focus. Claudia is exceedingly detail oriented and made scalable recommendations consistent within our fiscal reality.

JOE ALVARADO, Business Development Manager, Experis

I have known Claudia for over 10 years and have had the pleasure of working on the same team together. Claudia is the expert in her field. She is knowledgeable at every level, true to her word, a straight shooter, a relationship expert, and extremely dependable. When I worked with Claudia, she was always a base of knowledge to draw from and always happy to help. As a friend, I have referred many people to her including clients. The result is always the same – she just delivers. Through her creative solutions, she has helped a number of companies save and make money. I would highly recommend Claudia to anyone needing her expertise.

MARK BRYANT, President – Micro Gaming Technologies, Inc.

My first experience with Claudia came in 2007. Claudia was contracted by several casino locations across the country to evaluate casino solutions and recommend systems that satisfied both the need and budget of her clients. At the time I was skeptical that MGT would receive unbiased evaluation because of Claudia’s prior relationships with competing vendors. I was pleased to discover that not only was Claudia’s evaluation unbiased but it was thorough and her methodology was meticulous. Since that time I have had the opportunity to see Claudia’s methods applied at many casinos around the country. She is a top shelf technology consultant who utilizes solid evaluation methodology to determine her client’s needs. She cares deeply about her clients and performs her contracted tasks in a professional manner. Her methods keep potential vendors honest and she provides her clients with recommendations based on facts not personal relationships. Her integrity is above reproach and she is highly regarded in the gaming industry. I would recommend Claudia to anyone seeking to maximize their capital expenditure and avoid costly technology mistakes. The service that she performs for her clients pays for itself many times over. I wish that more consultants would follow Claudia’s example.


  • Atrient
  • Boot Hill Casino & Resort
  • Borgata Hotel
  • Caliente
  • Carmen’s Group
  • Casino Aztar
  • The Cosmopolitan
  • The D Las Vegas
  • Edgewater Casino
  • Full House Resorts
  • Golden Gate Hotel & Casino
  • Isle of Capri
  • Las Vegas Hilton
  • Logrand Group
  • Mandalay Resort Group
  • Olympia Gaming
  • Palms Casino Resort
  • Penn National Gaming, Inc
  • Pinnacle Entertainment
  • Resorts Atlantic City
  • SBE Entertainment
  • Silverton Casino Hotel Lodge
  • SLS Las Vegas
  • Station Casinos
  • Tropicana Entertainment
  • Twin River Casino
  • Victory Casino
  • WinSystems International
  • Wynn Resorts


  • AVI Resort & Casino
  • Buffalo Thunder Casino
  • Cher-Ae Heights Casino
  • Chumash Casino
  • Coushatta Casino Resort
  • Desert Diamond Casinos
  • Fantasy Springs
  • Fort Hall Casino
  • Four Winds Casino Resort
  • Grand Lake Casino
  • Gun Lake Casino
  • Lac Courte Oreilles Casino Lodge
  • Legends Casino
  • Morongo Casino
  • Paragon Casino Resort
  • Pearl River Resort
  • Potawatomi Casino Hotel
  • Santa Ana Star Casino
  • San Manuel Indian Bingo & Casino
  • Spirit Mountain Casino
  • Suquamish Clearwater Casino Resort
  • Tachi Hotel & Casino
  • Thunder Valley Casino Resort
  • Viejas Casino
  • Wildhorse Resort & Casino


  • Carmen’s Group
  • Colony Capital
  • Gaming Capital Group
  • Guidepoint Global
  • The Innovation Group
  • Navegante
  • ONEX
  • Paragon
  • Profitable Customers
  • Raving Consulting Co.
  • Spectrum Gaming Group
  • Warburg Pincus


  • Aristocrat
  • Bally Technologies
  • Gaming Standards Association
  • Gaming Technology Awards
  • Gaming & Technology Conference
  • Great Women of Gaming
  • Kronos
  • NEWave
  • Speilo International
  • Tech Results
  • Win Systems